Effective Date: August 12, 2026

At Clean and Bright Cleaning Services, we are committed to providing reliable, professional, and high-quality residential cleaning services. We want every client to be satisfied with the service they receive. This policy explains our re-clean, refund, cancellation, payment, and service procedures.

We stand behind the quality of our cleaning services.

If you believe that an area included in the service you paid for was not cleaned properly, you must contact us within 48 hours of the completion of the cleaning service.

To allow us to properly review the concern, the client must provide clear photographs or other reasonable documentation showing the area in question.

If, after reviewing the available information, we determine that the concern is related to the cleaning service provided, we will offer the client the opportunity to have the affected area re-cleaned at no additional charge.

A complimentary re-clean may be provided when all of the following conditions are met:

• The client contacts us within 48 hours after the service is completed.
• The area was included in the cleaning service purchased by the client.
• The client provides clear photographs showing the area of concern.
• The condition is reasonably determined to be related to the cleaning service provided.

The re-clean will be limited to the specific area or areas related to the reported concern.

A re-clean does not constitute a refund of the original service payment.

If a client qualifies for a re-clean but does not wish to have our team return to correct the affected area, the client may request a refund instead.

In this situation, Clean and Bright Cleaning Services  may provide a refund equal to 15% of the total price paid for the cleaning service.

For example, if the total service price was $200, the maximum refund under this option would be $30.

Once the client chooses the refund option instead of a re-clean, the service concern will be considered resolved.

Because our services involve labor, supplies, transportation, scheduling, and reserved appointment time, completed cleaning services are generally non-refundable.

If a client is dissatisfied with a completed service, the primary resolution is the opportunity to have the affected area re-cleaned, provided the requirements in this policy are met.

A refund will not be provided simply because a client changes their mind after the service has been completed.

Requests submitted after the 48-hour reporting period may not qualify for a re-clean or refund.

A 50% deposit may be required to reserve a cleaning appointment. The deposit will be applied toward the total price of the scheduled service.

For a client's first cleaning service, the client may request cancellation and a refund of the full deposit within 48 hours of making the payment, provided the service has not already been completed.

After the applicable 48-hour period, a cancellation fee may apply as described below.

Any cancellation or refund will be handled in accordance with applicable California law.

We understand that plans can change. However, because cleaning appointments require us to reserve time, staff, supplies, and transportation, we require at least 24 hours' notice for cancellations or rescheduling.

Cancellations with Less Than 24 Hours Notice

If a client cancels or requests to reschedule less than 24 hours before the scheduled appointment, a 25% cancellation fee based on the total service price may apply.

Any applicable cancellation fee may be deducted from the client's deposit or charged separately if necessary.

A client may be considered a no-show if:

• No one is available to provide access to the property when required.
• The cleaning team cannot enter the property.
• The client fails to provide the necessary access information.
• The appointment cannot be completed because of circumstances within the client's control.

When our cleaning team arrives at the scheduled location, the team will wait for a maximum of 15 minutes for the client or an authorized person to provide access to the property.

The 15-minute waiting period begins at the time the cleaning team arrives at the scheduled property.

If the client or an authorized person does not provide access within those 15 minutes, the appointment will be considered a No-Show / No Access appointment.

A No-Show / No Access appointment may be subject to a 25% fee based on the total service price. Any applicable fee may be deducted from the client's deposit or charged separately if necessary.

If the client provides access within the 15-minute waiting period, the cleaning team will proceed with the service as scheduled, provided that the delay does not prevent the team from completing the service within the originally scheduled timeframe.

Any significant delay caused by the client may reduce the amount of time available for cleaning, and the team may not be able to complete all requested services within the original appointment time.

Clean and Bright Cleaning Services  is not responsible for pre-existing damage, wear, deterioration, defects, or conditions that were present before the cleaning service began.

Examples may include:

• Scratches, cracks, chips, or damaged surfaces;
• Permanent stains or discoloration;
• Water damage;
• Mold or mildew;
• Rust;
• Damaged flooring;
• Peeling paint;
• Broken fixtures;
• Weak or deteriorated materials;
• Damage caused by previous cleaning products or improper maintenance.

Our cleaners will use reasonable care when performing services. However, certain surfaces and materials may be affected by age, condition, improper installation, previous damage, or the use of inappropriate products before our service.

Clients are responsible for informing Clean and Bright Cleaning Services of any fragile, delicate, damaged, or specialty surfaces before the service begins.

We reserve the right to decline to clean an item or surface when we reasonably believe cleaning it could cause damage.

Payment is required according to the payment terms provided when the service is booked.

A 50% deposit may be required to reserve an appointment.

The remaining balance is due according to the payment terms communicated to the client and, unless otherwise agreed in writing, is due upon completion of the cleaning service.

Appointments may be canceled or rescheduled if the required deposit has not been received.

Clean and Bright Cleaning Services  accepts the payment methods made available to the client at the time of booking.

Clients are responsible for ensuring that payment information is accurate and that the agreed payment is completed on time.

Failure to complete payment may result in suspension of future services until the outstanding balance has been resolved.

To help our team provide the best possible service, clients are responsible for:

• Providing accurate information about the property and the requested cleaning services.
• Providing safe and timely access to the property.
• Removing or securing valuable, fragile, or personal items before the cleaning begins.
• Informing us about delicate surfaces, specialty materials, or areas requiring special care.
• Informing us of any known hazards or conditions that could affect the safety of our cleaning team.
• Ensuring that utilities such as water and electricity are available when required for the service.
• Communicating any special cleaning instructions before the service begins.
• Providing a safe working environment for our cleaning team.

Clients should secure pets when necessary to prevent interference with the cleaning service or potential safety concerns.

Our team may be unable to complete areas that are inaccessible, excessively cluttered, blocked by personal belongings, or otherwise unsafe to clean.

Only the services specifically included in the client's booking are covered by this policy.

Additional services, specialty cleaning, excessive buildup, heavy-duty cleaning, or areas requiring additional time may require an additional charge.

If additional work is requested after the service has begun, Clean and Bright Cleaning Services  may provide the client with an updated price before performing the additional work.

Cleaning can significantly improve the appearance and condition of a home; however, not every stain, buildup, discoloration, or mark can be completely removed through standard residential cleaning.

Results may vary depending on:

• The age and condition of the surface;
• The type and severity of the stain;
• Previous cleaning products used;
• Permanent discoloration;
• Wear and tear;
• Material composition;
• Length of time the buildup or stain has been present.

Our company does not guarantee that every stain, mark, buildup, or discoloration will be completely removed unless a specific result has been expressly agreed upon in writing.

To maintain transparency and document the condition of the property, Clean and Bright Cleaning Services  may take photographs before, during, or after a cleaning service.

Photographs may be used for:

• Documenting the condition of an area;
• Confirming that a service was performed;
• Quality control;
• Addressing customer concerns;
• Reviewing re-clean requests;
• Documenting pre-existing conditions.

Photographs taken by our team may be considered when reviewing a customer's complaint or re-clean request.

Clean and Bright Cleaning Services reserves the right to refuse, stop, or reschedule a cleaning service when conditions are unsafe or when completing the service could reasonably result in injury, property damage, or an inability to perform the service properly.

This may include situations involving unsafe conditions, hazardous materials, aggressive animals, lack of necessary utilities, or other circumstances that create an unreasonable risk to our team.

If a service cannot be completed because of conditions that were not disclosed before the appointment, additional fees or cancellation charges may apply when permitted by applicable law.

If you have a concern regarding your cleaning service, please contact us within 48 hours of service completion.

Please include:

1. Your name;
2. The date of service;
3. The area or areas of concern;
4. Clear photographs of the issue; and
5. A brief description of the concern.

We will review the information provided and determine whether the concern qualifies for a complimentary re-clean or the alternative refund described in this policy.

By booking a cleaning service with Clean and Bright Cleaning Services , the client acknowledges that they have had the opportunity to review and understand this Refund, Re-Clean & Service Policy and agrees to the applicable terms.

Nothing in this policy is intended to waive or limit any rights or remedies that cannot legally be waived or limited under applicable California or federal law.

Clean and Bright Cleaning Services
Professional Residential Cleaning Services
California, USA